Shipping policy
Frequently Asked Questions (FAQ)
When will my order ship?
Please allow 3 - 7 business days for processing and production before your order is dispatched. Once shipped, you will receive a confirmation email with your tracking details.
How long is the shipping time?
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Average Delivery: 2 – 5 business days.
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Note: While most packages arrive on schedule, unforeseen circumstances such as natural disasters, public holidays, or severe weather may cause delays. Please note that exact delivery dates are managed by the carrier and are not guaranteed by us.
Can I cancel my order?
Yes, you can cancel your order with no penalty! However, you must submit your cancellation request within 24 hours of placing the order.
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To cancel: Send an email with the subject line "CANCEL".
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Important: If your order has already been processed or shipped, it cannot be canceled.
I entered the wrong address! What should I do?
If you have misspelled or provided an incorrect address, please reply to your order confirmation email immediately with the correct information. We can update address details within 24 hours of the order being placed, provided it hasn't shipped yet.
My item arrived damaged
We take great care in packaging, but occasionally items may be damaged during transit. If your product arrives in less-than-perfect condition, please contact us within 3-days of delivery with:
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Your Order Number.
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A Photo of the damaged product. Once verified, we will process a full refund to your original payment method.
Still have questions?
If your question wasn’t answered above, we’re here to help! Please feel free to [Contact Us], and we will do our best to respond within 24 hours.